KORSAN Replacement Policy

At KORSAN, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a defective product or a product that was damaged before dispatch, we offer a replacement, subject to the terms below.

Please read the following terms carefully:

1. Defective Products

If you receive a product with a manufacturing defect or damage that existed before dispatch, you must raise a complaint within 24 hours of receiving your order.

2. Unboxing Video Required

An unboxing video is compulsory to claim a replacement for a defective or damaged product.

The video should clearly show:

• The unopened package and its condition

• The shipping label/order details

• The complete unboxing process

• The product and the reported issue

Claims without sufficient photographic/video evidence may not be accepted.

3. Damage Caused During Transit

KORSAN securely packs products before dispatch. Once the product has been handed over to the courier/delivery partner, it is transported and handled by the delivery network.

KORSAN is not responsible for damage caused solely by the courier/delivery partner during transportation or handling, including dents, scratches, breakage, deformation, or other physical damage that occurred after the product was handed over for delivery.

If the package is visibly damaged at the time of delivery, customers should refuse delivery where possible and immediately inform KORSAN. If the package is accepted, the customer must report the damage within 24 hours of delivery and provide clear photographs/videos of the outer package, shipping label, packaging, and product.

KORSAN will review the available evidence to determine whether the damage was caused before dispatch, during transit, or after delivery.

Where the evidence establishes that the product had a manufacturing defect or was damaged before dispatch, the claim will be handled under this Replacement Policy. Damage caused solely by the courier/delivery partner during transit is excluded from KORSAN's replacement liability under this policy.

4. No Other Returns or Replacements

We do not accept returns or provide replacements for reasons other than an eligible manufacturing defect or damage that existed before dispatch, as determined under this Replacement Policy.

5. How to Raise a Complaint

If you receive a defective or damaged product, please contact us as soon as possible:

Phone: +91 9825071237 / 7990840633
Email: krishnaenterprise2580@gmail.com

Please provide your order details, photographs, and the required unboxing video when registering your complaint.

6. Replacement Process

Once your complaint is registered, our team will guide you through the return process, if applicable.

After we receive the product and verify the reported issue, we will arrange a replacement product, subject to availability.

KORSAN reserves the right to inspect and verify the reported defect or damage before approving a replacement.